Terms & waiver

Draft. This is a plain-language starting point written for a concept build. It must be reviewed by a qualified lawyer before the service launches to the public.

By signing up you agree to the following. You are asked to confirm it again during onboarding.

How the process works

• Replies. Your coach usually responds within 4 to 36 hours depending on availability, and almost immediately if something urgent is discussed while he is online. If you don't receive a response within 24 hours and your query is important, please follow up.
• Calls. For urgent matters, send a message first; if there is no reply, you may call. For regular communication, message first to schedule a call. There is one scheduled call per week on your check-in day; if either of you isn't available, it is rescheduled. Please avoid calling without prior scheduling.
• Pausing. Pausing your plan is not an option under normal circumstances. If there is an emergency at your end or your coach's, and he is unavailable for a few days, the plan is paused accordingly. If you are on vacation, you stay in touch and receive guidelines to maintain progress while travelling, but the plan is not paused.

Waiver of liability

You understand that you may injure yourself as a result of taking part in a sport, contest preparation or fitness program, and you release Bhanu Shah from any liability, now or in the future, for any injury or medical problem occurring during or after your participation in the program.

By submitting the onboarding form you state that, in consideration of your participation, you for yourself, your personal representatives, administrators, heirs and assignees hold Bhanu Shah harmless from any claims arising from your participation in the fitness program.

You have had the opportunity to ask questions about all related matters and have not been forced into purchasing the product, advice or intellectual capital.

No refunds

You understand and agree that there are no refunds for the services provided.

Honesty

You affirm that you have read this page, that the information you give is honest and complete, and that you understand it. Tell your coach about any change in your health.

Estimates

The app's calculations are estimates. They are guidance for you and your coach, not medical advice.